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Suggestions and Complaints

Suggestions

We appreciate feedback about the service we provide.  If we know what we do well, or what we don't do so well, we can use this information to change how we work.  So please do not hesitate to let us know how we can improve your experience.

 

 

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

 

 

 

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If you have a problem or complaint, please discuss this with the doctor or the Practice Manager.

 

 

 

Further written information is available on the Complaint Procedure Leaflet from Reception.

 

 

 

We are continually striving to improve our service. If you have any suggestions, please speak to the Practice Manager or we have a suggestion box located in Reception.  We carry out an annual Patient Satisfaction Survey and use the results to focus our attention on common issues that arise from our analysis of the survey.

 

 

 

You may feel that we have not resolved the issues that are concerning you, if this is the case you may wish to raise your complaint with:

 

The Feedback Team 

NHS Highland

PO Box 5713

Inverness

IV1 9AQ

 

Telephone No:  01463 705997

 

Email: nhshighland.feedback@nhs.net

 

Or you can write to the Scottish Public Service Ombudsman who will consider complaints after they have been through the formal complaints process. You can contact them at:

 

Scottish Public Services Ombudsman

Freepost EH641

Edinburgh

EH3 0BR

 

Freephone 0800 377 7330

 

Text Number 0790 049 4372

 

Email ask@spso.org.uk

 

http://www.spso.org.uk

 

 



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