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Practice Management

Mairi Dunnings

Mairi Dunnings BSc

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Mairi

Administration

Sheena MacInnes - Business Manager

Sarah Jackson - Medical Secretary

Morag McHardy - Secretary/Administrator

Joyce Matheson - Administrator

Andrea MacGuire- Administrator

Reception

Fiona Stephen, Lorna Armour, Shirley Ann McCaskill, Anne-Marie Flannigan, Allyson Lawson, Fiona Wilson, Janet Shearer & Angela Anderson

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. Our staff are fully trained and are happy to assist you in making the best use of our services to answer any question or deal with any request that you may have. It is necessary at times for them to ask further questions to enable them to provide the most appropriate response.

They provide basic information on services, will pass on test results after the clinician has checked them. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries.

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