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Appointments 

Please use our receptionists to help signpost you to the right clinician.  We work as a team and the GP may not be the most appropriate person for you to have an appointment with. 

You can see any of the doctors or nurses in the practice by appointment. We aim to offer you a routine appointment of 10 minutes within two days.  If it is important for you to see a particular clinician please try and book in advance.

If you need an urgent appointment you will be seen as soon as possible that day. Please help the receptionists by telling them whether or not your problem is urgent.  If you are not happy with your appointment, please speak to the practice manager.

We also offer evening surgeries on Tuesday, Wednesday and Thursday between 18:00 - 19:30. A nurse is available at these times too. 

Telephone Appointments

If you think your problem can be dealt with on the telephone we offer telephone consultations with our clinicians. The receptionist will give you a telephone appointment and the doctor will call you back. Please ensure that we have your current phone number. 

 

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

 

Teenaid

We are aware that young people may find it awkward to approach the practice and in this respect we support the work of the Teenaid service, based at the Market Street Centre. This service is staffed by Dr Katherine Adams but is completely separate from the practice. Clinics are held on Monday  16:00 – 18:00 and on Friday 12:45 – 14:00. Telephone 01631 570769.

 

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Each week approximately 50 patients do not turn up for appointments resulting in others having to wait longer for an appointment.

 

When the Surgery is Closed

The doctors at the Lorn Medical Centre participate in the North Argyll Out of Hours Service. If you need medical advice outside opening hours phone NHS 24 on 111.

Your call will be diverted to the on call service. Out of Hours visits should only be requested if truly necessary. The Out of Hours service has access to your emergency care summary, which lists your repeat medication and major problems. 

 

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